Frequently Asked Questions
How does a Coach get on the Success Club 2015 Cancun wait list?
The Success Club Cancun trip sold out in 3 days! The waitlist is open and accepting submissions.
To be placed on the Waitlist CLICK HERE and submit the form information. If the 'Click Here' link does not work, please copy this url and paste into a browser: http://fs18.formsite.com/TeamBeachbody/form13/index.html
Who Can Submit a Waitlist Form?
Any Coach current on their Business Service Fees, in good standing, and in compliance with the Coach Policies and Procedures may beplaced on the Waitlist.
How do Payments & the Waitlist work?
Once chosen, Coaches have 48 hours to pay in full or pay the "Due at Registration" amount listed below. The total Resort Dollars earned will be deducted from the "Due at Registration" amount and the Coach will be charged the remainder. Excess Resort Dollars earned will roll over to be applied to the next quarterly payment. View FAQ 9693 for information on how to earn Resort Dollars.
How does a customer change their coach?
A customer may change their coach at anytime by submitting a coach change request via telephone (800) 240-0913 or email coachrelations@teambeachbody.com . If submitting the request by email, the customer needs to include the coach's name, I.D number, and email address to ensure their request is processed. The request will be processed within 1 to 2 business days of receipt.
Please be aware that Volume/Commission transfers within the same bonus week may not reflect until the start of a new bonus week, and that a Coach Change can take up to 1-2 calendar days to reflect on your profile. We request that you log out of your account completely, and begin with a fresh sign in.
How does a Coach add a particular product link to their page (custom or replicated site)? Is there a specific product link the Coach can use for their website?
Below are the signup pages to use to add product links to a Coach's page or website. Add the product by finding the SKU, or item number, of the product.
Find the SKU from the Shopping Cart:
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Click "Shop Products" link
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Find Product SKU. In the pic below, see location of SKUs circled in red.
Signup pages:
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https://teambeachbody.com/signup/-/signup/coach?referringRepId=yourID
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https://teambeachbody.com/signup/-/signup/free?referringRepId=yourID
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https://teambeachbody.com/signup/-/signup/club?referringRepId=yourID
Store pages:
Specific Product Link to be added to a Custom Site
(Need to Enter Product SKU and Rep ID number):
SKU number is the 'Item#:' located under the product heading
*To access Product Links via the Coach Online Office, please follow: COO > My Business > My Forms & Documents > Price List & Product Links Form
Do Coaches assigned to me through the Coach Connection Program get placed randomly in my downline or according to my preferredplacement?
The coach will be assigned according to the preferred placement setting. If the preferred placement is not previously set up before the coach assignment, then the Sponsoring Coach will need to request a placement change.
Purpose of Preferred Placement
The purpose of preferred placement is to allow a coach to graphically assign new coaches to a pre-set position. This gives coaches greater control in building their business.
Preferred Placement Set-Up
To set up your preferred placement you need to log into your Online Office>>My Business >> My Preferred Placement. From here you can either leave the placement to automatic or set the preferred placement of a new coach.
Placement ID will allow you to place a new coach specific to a Coach ID number's left or right leg that is in your geographical down line. If set to a specific Placement ID the placement of the new coach can be placed on the opposite leg of the personal sponsor's desire.
Example:
Sponsoring Coach ID: 121212
Placement ID: 111111
Business Center: 1
Position: Left
If Coach 111111 is currently on your right leg geographically and you have the position set to left leg, your new coach will be placed on your right leg since your preferred placement ID is set to a coach who is currently on your right leg.
Placement Change Requirements
If the preferred placement is not previously set up before the coach assignment, then the Sponsoring Coach will need to request aplacement change. The placement change request will need to be received via email within 3 business days of the new Coach enrollment, with the following requirements met:
In order to process a placement change, the request would need to be received via email within 3 business days of new Coach enrollment and the following requirements would have to be met:
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The new Coach must be within the first 3 business days of signing up
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They cannot have anyone graphically placed underneath them already
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The position that you wish to move them to must be vacant.
The Coach may submit their placement change request via email, which will be processed within 2-3 business days of receipt.
Contact COACH RELATIONS
For COACH-ONLY issues, including questions about your Online Office, specific promotions, compensation plan, genealogy, policies and procedures, etc.:
1(800) 240-0913
Click here to email Coach Relations
Prefer to contact online? Great!
Click here or follow the instructions to chat online with one of our Coach Relations representatives, 24 hours a day, 7 days a week!
You can reach them with your questions ALL DAY everyday.
Request a LIVE chat by going into your coach online office and scrolling all the way to the bottom and click on Contact Us. Then Click Request Live chat.
Contact CUSTOMER SERVICE
If your customers or Challengers (non-Coaches) have any questions that require Customer Service, including order information, shipping, and cancellations, send them to:
1 (800) 470-7870
"Click here" to email Customer Service